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Management Knowledge, Skills & Abilities (KSA)

Through the courses in the Management major, you will develop knowledge, skills, and abilities (KSA) that will prepare you to effectively manage organizations and the people in them, as well as develop and implement strategies that will lead to success.

Critical Thinking/Problem Solving

Sound reasoning to analyze situations, make decisions and solve problems. Ability to obtain, interpret, and analyze both qualitative and quantitative information while creatively solving problems.

Cultural Competencies

Awareness of cross-cultural differences; respect for diverse cultures, races, ages, genders, and religions; and demonstrated openness, inclusiveness, and ability to interact with diverse people. Awareness of the components of an organization’s culture.


Communication: Ability to effectively express your thoughts, ideas, and messages to diverse people in oral and written form. Public speaking skills and ability to write/edit emails, letters, and technical reports. Conflict Management: Ability to manage conflict. Emotional Intelligence: Ability to monitor your emotions and those of others, to discriminate among them, and to use this information to guide your thinking and behavior. Professional Skills: Accountability and positive work habits such as punctuality, time management, appropriate dress and appearance, and willingness to go beyond a job description or ask for help when needed. Demonstrated integrity, ethical behavior, and concern for the greater good. Self-Awareness: A realistic view of your strengths and weaknesses relative to a specific job and context, and the ability to create and implement a personal development plan. Social Intelligence: Ability to connect with others in a meaningful way, to recognize and understand another person's feelings and thoughts, and to use this information to stimulate positive relationships and beneficial interactions.


Skill at influencing a group of people to achieve common goals. Ability to motivate, coach, and develop others.


Demonstrated ability to apply academic and practical knowledge in pursuit of organizational and individual goals/assignments.


Ability to work effectively with and build collaborative relationships with diverse people, work within a team structure, and manage interpersonal conflict.

Understanding the Business

Understanding of the company’s business and strategies and the needs of stakeholders, and ability to see how your work fits into the larger organizational puzzle.