MGMT 420: Negotiation and Conflict Management

Knowledge

• Conflict management approaches (Interpersonal/Relational – Conflict Management)
• Negotiation Fundamentals (Managerial Functions)
• Coalition building frameworks (Leadership/Influence)
• Interest/Value Identification and Capture (Interpersonal/Relational - Social intelligence)

Skills & Abilities

• Identifying mutual benefit (Interpersonal/Relational - Social intelligence)
• Negotiating tactics in both competitive and collaborative contexts (Managerial Functions)
• Coalition building (Leadership/Influence)