MGMT 420: Negotiation and Conflict Management

Knowledge

• Conflict management approaches (Interpersonal)
• Foundations of negotiations (Task-Based)
• Coalition building frameworks (Leadership/Influence)
• Interest/Value Identification and Capture (Interpersonal - Social intelligence)

Skills & Abilities

• Identifying mutual benefit (Interpersonal - Social intelligence)
• Negotiating in both competitive and collaborative contexts (Task-Based)
• Coalition building (Leadership/Influence)
• Negotiation tactics (Task-Based)